Orders placed in the Netherlands normally will be delivered within 5-7 working days. For other countries this will be 10 working days. The duration is meant as an indication and cannot be seen as an actual deadline. However, we will make sure that the final delivery period will never exceed the specified delivery period by more than seven working days except in case of force majeure.
24 Hour Delivery
We do strive to send all orders within 24 hours from the moment an online order is received. Orders coming in during the weekend or Holiday seasons will be send within the period as mentioned under normal delivery.
A €3,65 shipping fee is charged to standard ground shipping and only for orders shipped within in the Netherlands. A €5,95 shipping fee is charged to standard ground shipping and only for orders shipped within the rest of Europe. A $5.90 shipping fee is charged to standard ground shipping and only for orders shipped outside Europe.
If one of the products of Airbnbook fails to meet the consumer’s expectation reason notwithstanding, he or she may return the item. The consumer is at liberty to opt for a new product or get a refund of the purchase price of the respective product. We don’t refund the original post and packaging charges, but if you just want us to exchange the item then you don’t pay any additional postage fee for the replacement. Returns and exchanges must be made within the guidelines as set out in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of the return processing. Please allow 10 to 12 working days for us to receive and process your return or exchange.
Guide Lines Return Policy
Full price products. If a customer opts for a refund the full amount will be credited to the original tender (credit card, PayPal or bank) if returned within 30 days of the shipment date on the invoice and accompanied by the original invoice. If a customer opts for a new product the new product will be delivered conform our Shipping standards as soon as we have received the returned product within 30 days of the shipment date on the invoice and accompanied by the original invoice.
Returns by mail
A brief note will suffice giving us your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can better understand what our customers want and make any necessary changes to our product. If possible please use the original shipping box and packing materials.
Payment online is done in a secure environment. When you enter a secure area of a website you will notice that a little lock symbol will appear at the bottom right of the screen and the URL will change to “https”.
- Accepted Payment Methods:
- American Express
Important information about payment:
For added security, your billing address at Airbnbook must exactly match the address on file at your (credit) card company. The processing of your order may be delayed if these addresses are different.
At this moment we only accept payment in Euro(€) or US Dollar ($). Customers should be aware that a (credit) card issuer may charge a transaction fee for customers not purchasing in their home currency.